Terms of Service

These terms govern your use of the Cinder platform. By creating an account, you agree to them. If you are agreeing on behalf of a company, you confirm you have the authority to do so.

This is demo content shipped with a website template. It is not legal advice and it has not been reviewed by a lawyer. Replace it with terms written for your own company before you launch.

The service

Cinder provides observability tooling for AI-native backends: telemetry ingest, trace storage and query, evaluation runs, and the interfaces around them. What is included at each tier is described on our pricing page, which forms part of these terms.

We may change the service. If a change removes functionality you rely on, we will give 90 days’ notice by email and, on annual plans, a pro-rated refund if you choose to leave over it.

Your account

You are responsible for the security of your credentials and for what happens under your account. Tell us promptly at security@cinder.dev if you believe it has been compromised.

Seats are unlimited on every tier. You may not share a single login between people — not because we are counting, but because it makes the audit log meaningless, and one day you will need the audit log.

Your data

Your telemetry is yours. We claim no ownership of it and acquire no licence to it beyond what is necessary to operate the service for you.

We do not train models on your data. See our privacy policy for the detail on retention, access and sub-processors.

You are responsible for what your instrumentation sends. If you enable payload capture on data you are not permitted to transmit, that is on you — which is why capture is opt-in per attribute and the redaction hook runs inside your process.

Acceptable use

Do not use Cinder to store data you have no right to store; to attack, overload or circumvent the limits of our infrastructure; to resell the service as your own; or to build a competing observability product using access gained as a customer.

We will suspend an account that is actively harming our infrastructure or other customers, and we will tell you why the same day.

Fees, quotas and overage

Paid plans are billed monthly or annually in advance. Usage above your plan’s included volume is billed in arrears at the published overage rate.

When you exceed your quota, ingest continues. We do not silently drop your telemetry to protect you from a bill. If you would rather have a hard ceiling, set a spend cap in project settings — at the cap we begin deterministic trace-ID sampling, which keeps whole traces rather than fragments, and we email you when it engages.

Fees are exclusive of tax. Invoices are due 30 days from issue. We may suspend access on invoices more than 30 days overdue, after two written notices.

Service level

We target 99.9% monthly availability for ingest and query on paid plans. Where we fall short, service credits are available on request: 10% of the monthly fee below 99.9%, 25% below 99.0%, 50% below 95.0%. Credits are the sole remedy for downtime.

The Developer tier is free and carries no availability commitment. It runs on the same infrastructure as everything else, so in practice it gets the same uptime; we simply are not promising it.

Term and termination

Either side may terminate at any time. You can close your account from settings; we will give 30 days’ notice unless you have materially breached these terms, in which case we may terminate immediately.

On termination your data remains readable for 30 days, with export enabled, then is deleted. Prepaid annual fees for the unused remainder are refunded pro rata unless we terminated you for breach.

Warranties and liability

The service is provided “as is”. We disclaim implied warranties to the extent the law permits.

Neither party is liable for indirect, incidental or consequential damages, or for lost profits or lost data, however caused. Our total aggregate liability is capped at the fees you paid in the 12 months preceding the claim.

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Confidentiality and publicity

Each side will protect the other’s confidential information with at least reasonable care and use it only for the purposes of this agreement.

We will not name you as a customer, use your logo, or publish a case study without your written permission each time.

General

These terms are governed by the laws of the State of California, and the courts of San Francisco County have exclusive jurisdiction.

If a provision is found unenforceable, the rest survives. Failing to enforce something once does not waive it. You may not assign this agreement without our consent; we may assign it to a successor in a merger or acquisition.

Material changes to these terms are announced at least 30 days before they take effect. Continuing to use the service after that constitutes acceptance.

Questions: legal@cinder.dev.