01 — contact

Talk to an engineer

There is no SDR queue. Technical questions go to the people who wrote the code, and they answer them.

Send us something specific

A trace ID beats a description. If you have one, paste it — we can look at the shape of the run without needing access to your payloads.

Optional — it helps us pitch the answer at the right level.

Typical reply: one business day.

Or just start and see.

The free tier answers most questions faster than we can. Five million spans a month, no card.

npx @cinder/cli init
Start tracing free

Or talk to an engineer — the same people who wrote the ingest path.